Shipping policy

Shipping Policy

Welcome to Rosa Gilberto! We are delighted to offer you a seamless shopping experience, including our shipping services. Please read through our shipping policy to understand how we handle shipments of our products:

1. Types of Products: We specialize in selling physical goods, specifically shoes.

2. Shipping Destinations: We offer both domestic and international shipping services. Our headquarters are based in the UK.

3. Shipping Carriers: We primarily partner with trusted courier services such as DPD, UPS, and Evri for our deliveries. Occasionally, we may utilize other reputable courier services as needed.

4. Processing Times: Orders are typically dispatched within 1 working day from the date of purchase. Please note that orders placed on weekends or public holidays will be processed on the next business day.

5. Expedited Shipping: We offer expedited shipping options for faster delivery:

Within the UK: £5.99
International: £19.99

6. Shipping Restrictions: There are no restrictions on shipping our products to any region or country.

7. Free Shipping: Enjoy free standard shipping on all orders within the UK and USA.

8. Shipping Costs: Shipping costs are calculated at a flat rate, ensuring transparency and convenience for our customers.

9. Shipping Insurance: For added peace of mind, we offer shipping insurance coverage up to £500 for eligible orders.

10. Lost, Damaged, or Delayed Shipments: In the unfortunate event of lost or damaged goods during transit, we offer full refunds. However, please note that we do not provide refunds for delayed shipments.

11. Tracking Information: Once your order has been dispatched, a tracking number will be emailed to you to monitor the status of your delivery.

12. Import Tax Duties: Customers are responsible for any applicable import tax duties imposed by customs authorities in their respective countries.

13. Return Policy: Please be aware that shipping costs are non-refundable. For details on our return policy, please refer to our Returns & Exchanges Policy.

14. Contact Us: Should you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team at [Your Contact Email].

15. Updates to Shipping Policy: We reserve the right to update or modify our shipping policy as necessary. Any changes will be communicated to customers through our website or email notifications.